ERP Customer Care Specialist with Italian

Powered locally and aligned globally, Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic, Bulgaria, Hungary, Poland, the UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services. As part of the global Publicis Production network, our mission is to transform production into a true growth driver. By combining tech, data, automation, and AI, we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering.

Responsibilities

• Deliver customer service on a variety of topics across the entire customer journey via web/chat, phone, and email, with a goal of building lasting relationships with consumers and customers.

• Troubleshoot and resolve customer issues, providing fast, creative solutions.

• Share real-time customer feedback with other team members and leaders to continuously improve the customer experience and product offerings.

• Develop and use reporting and analytical tools to support management decision-making.

• Track and reconcile customer payments in close collaboration with accounting specialists.

• Manage customer account set-up and onboarding in partnership with the sales team.

• Proactively engage customers to drive adoption and utilization of products and services in close collaboration with the sales organization and product specialists.

• Maintain deep product knowledge and act as a brand advocate.

• Perform other customer experience-related duties as assigned.

• Hybrid working model - 3 days working from the office per week. 

Qualifications

• 3-5 years of experience in a similar role.

• Fluent Italian (C2) and English (C1).

• Proficiency in Microsoft Excel.

• digital platforms and ERP systems (e.g., ServiceNow, SAP). Detail-oriented, customer-focused, and proactive with excellent communication and analytical skills.

  
  

Additional Information

We offer the following:

• Opportunity to develop in a stable company with an established position in the market.

• Extensive range of online training courses in cooperation with reputable market partners.

• Opportunity to participate in international and local development projects and programmes.

• International working environment.

• Attractive package of non-wage benefits (medical care, the Nais benefit platform, life insurance program, recreation allowance, access to a platform for learning foreign languages, access to the Marcel international training platform, etc.).

• High working flexibility (we work in a hybrid model, with predominance of home office).

• Work Your World – opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.

• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.