Senior Account Manager

Powered locally and aligned globally, Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic, Bulgaria, Hungary, Poland, the UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services. As part of the global Publicis Production network, our mission is to transform production into a true growth driver. By combining tech, data, automation, and AI, we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering.

Responsibilities:

• Working with the clients to receive and analyze briefing requests (end-to-end coordination and delivery).

• Building project timing plans and project estimates.

• Building and improving workflows.

• Coordinating e-Commerce and Digital content production (including localization and adaptation for multiple markets) with internal/external resources and partners.

• Guiding clients and their expectations, managing projects and production issues.

• Soliciting client feedback and communicating potential areas of improvement.

• Making sure work and feedback implemented is in line with brand’s standards.

• Coordination of project’s budget: creation of cost estimates, coordination of invoicing process with finance department.

• Establishing good work relations with the clients as well as the internal teams.

• Team management

Qualifications:

• 5+ years’ experience in Account Management / Client Service (agency, digital, e‑commerce)

• Proven track record leading complex client accounts and large, multi‑stream projects

• Strong experience with e‑commerce content (digital shelf, product content, localization)

• Ability to own senior client relationships and act as a trusted advisor

• Confident coordinating cross‑functional teams (content, design, PM, tech, QA)

• Solid understanding of end‑to‑end delivery: scope, timelines, budgets, risks

• Process‑driven mindset: able to run, optimize, and improve workflows

• Strong communication, organization, and stakeholder‑management skills

• Commercial awareness (scoping, estimates, profitability, upsell support)

• Fluent English; comfortable in international, fast‑paced environments

We offer the following:

• Opportunity to develop in a stable company with an established position in the market.

• Extensive range of online training courses in cooperation with reputable market partners.

• Opportunity to participate in international and local development projects and programmes.

• International working environment.

• Attractive package of non-wage benefits (medical care, the Nais benefit platform, life insurance program, recreation allowance, access to a platform for learning foreign languages, access to the Marcel international training platform, etc.).

• High working flexibility (we work in a hybrid model, with predominance of home office).

• Work Your World – opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.

• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.