Accreditation & Support Officer in the context of the Polish Presidency of the European Union in 2025.

About company:

Simply Polska is a consultancy firm dedicated to helping foreign businesses understand and navigate the complexities of Polish business culture. Acting as a bridge between Polish and Western European business environments, we specialize in fostering cross-cultural communication, providing in-depth knowledge of local customs, and guiding businesses through the unique challenges of the Polish market. Moreover, the company acts as a business consultant offering services to foreign companies in Poland and abroad. In the framework of this job description, we have been asked to provide services in the context of the Polish Presidency of the EU that will take place from 1 January 2025 – 30 June 2025

Who you will work with:

Caroline 'Ostara' Teugels - the founder of Simply Polska. She is a dynamic professional with extensive leadership and strategic management experience across various sectors. Her career spans over a decade, including roles as a Tour Guide at SimplyKrakow.com and New Markets Manager for Victor Energy Polska Sp.z.o.o. She previously served as Executive Director of an international federation, leading global initiatives for five years, and as Press and Communication Manager at Special Olympics Belgium, where she organized major events such as the 2014 European Summer Games. Caroline is currently on the lookout for different dynamic, communicative, and tech-savvy individuals to join her team as an Accreditation & Support Officer. If you’re looking for a role where you can grow, connect with people from different cultures, and be part of high-profile events, this is the perfect opportunity for you!

What you'll do:

• Be point of contact  for ministries and event organizers, providing functional support for our accreditation web application.
• Communicate in English and Polish to answer questions and provide guidance.
• Work closely with various ministries, assisting them in managing the registration and accreditation process for their events.
• Deliver training sessions (with support from experts) to help ministries and organizers use the software.
• Coordinate support efforts with hardware providers to ensure everything runs smoothly.
• Write incident reports and share them with dedicated software provider to help improve the system.

 Who we’re looking for:

• You speak and write English (C1) and Polish (C1/C2) fluently, making communication easy and effective.
• Tech-curious: You’re comfortable navigating web applications and have a basic understanding of hardware, though previous technical support experience isn’t necessary.
• Empathetic and customer-focused: You can connect with people and understand their needs, even in high-pressure situations.
• Strong interpersonal skills and intercultural competences to contact with ministries, colleagues and superiors from different backgrounds
• Adaptable and resilient: You can stay calm under pressure and quickly adjust to new situations.

Mandatory prerequisites:

• European or EFTA nationality (Iceland, Liechtenstein, Norway, Switzerland) or a valid work permit for Poland.
• Clean criminal record and willingness to undergo a security clearance check by polish authorities.
• The signing of a confidentiality clause is a prerequisite for taking on the assignments.
• Please note that during the application process, you’ll be asked to provide various personal details via an online portal, along with submitting the necessary documents. Your information will be handled in compliance with the legal requirements of the General Data Protection Regulation (EU GDPR).

What we offer:

• We provide all of the equipment needed for work. 
• Travel and accommodation covered during on-site meetings and training sessions in Poland.
• International work environment, offering a unique opportunity to meet representatives from various ministries and countries.
• Not just an office role – you’ll also participate in meetings and conferences.
• An unforgettable experience and opportunity to support the Polish presidency of the EU.
• Salary: 5 500 - 6 000 PLN.

Contract details:

• Expected assignment period: from December 2024 to the end of June 2025
• Location: Kraków with approximately 30-40 days on-site in various locations across Poland. 
• Full-time role with a commitment of 40 hours per week. 
• Preferred form of cooperation - mandate contract
• Occasional weekend assignments may be necessary.
• Working hours:

December 2024: 9:00 AM - 5:00 PM

January 2025 to June 2025: option 1: 7:00 AM - 3:00 PM or option 2: 12:00 PM - 8:00 PM

If you are interested in this opportunity, please submit your application along with your CV before 27 November . We look forward to hearing from you!