Customer Care Specialist

We invite you to join our team!

We are looking for a person who is passionate about providing a high quality customer care experience and creating lasting relations with customers and partners. If you’re looking for a job that would give you an opportunity to realize this passion, look no more. You’re exactly where you want to be!

Company Description

At SolDevelo we cherish each and every client, and so we need a creative, inquisitive, and proactive person like yourself to be their voice. Your job would be to always keep the customer’s best interest in mind, and provide them with all the guidance, support and care they require. Being close to the customer will make great opportunities to grow with business or marketing related tasks.

By joining our team, you’ll have a chance to work with a group of dedicated, highly skilled professionals who develop apps for Atlassian’s Jira. Our apps are designed to solve efficiency issues our customers are facing, and provide them with tools that are reliable, intuitive, and secure.

Join our team and become a part of this journey!

Responsibilities

Contact with customers

• Service desk management
• Support email & phone & video calls
• Serving as the first point of contact for customers and partners
• Keeping in touch with current customers and partners
• Showcasing our products during demo meetings 

Sales support

• Actively partaking in discussions on Atlassian Community and recommending our products to potential customers
• Cooperating with Atlassian Partners – inviting new partners to join our program, showcasing our apps, maintaining cooperation, providing training for partners and their clients, creating additional sales materials or other benefits for partners. 
• Event support – actively participating in conferences to promote our apps, manage stands and network among Atlassian partners.

Requirements

• Excellent command of the English language (C1/C2) and Polish (C1/C2 or native).
• Excellent communication and networking skills
• Experience as a Sales Representative, using the language of benefits and handling objections
• Experience in the IT market is preferred
• Experience in providing digital assistance, especially through online calls and by providing demonstrations of the product.
• Experience in working directly with customers or partners, preferably via chat or video call

Nice to have

• Participating in promotion events like conferences
• Experience working with Jira products
• Familiarity with the Scrum framework

What we offer

• Competitive salary range
• Comprehensive benefits package (12 000 PLN yearly for certificates & trainings; MultiSport card; Amazon Kindle + 150 PLN quarterly for e-books; 150 PLN quarterly for cultural & sports activities; Private medical care; Languages lessons; etc.)
• Opportunities for professional development and career growth
• Flexible working arrangements
• Supportive and collaborative work environment

Recruitment Process

• Initial Application: Submit your application through our online form.
• Screening: Our recruitment team will review your application to ensure you meet the basic requirements.
• Online Interview: A preliminary conversation to discuss your experience and suitability for the role + tasks.
• Preliminary Acceptance: If successful, you will move forward to the technical verification stage.
• 1 Technical Verification: Theoretical/practical questions
• 2 Technical Verification: Practical (showcase one of our apps, provide on-call support)
• Offer: Successful candidates will receive a formal job offer.