German Speaking​ Card Dispute Specialist

Nexi Group & TP - this is where technology meets passion for customer service!

We have just started collaborating, and now we are looking for someone to help us set new standards in the world of payments.

If you like challenges, know the German language, and want to be part of a European PayTech leader, we are waiting for you!

Your tasks:

• Handling Cases and Solving Problems:

Investigate cases, communicate with customers via email or phone, and help prevent fraud.

Translate messages between German and English and follow all rules and policies related to card services.

• Keeping Records and Following Rules:

Write down case details carefully, take part in checks and audits, and make sure all actions follow the rules.

• Working with Teams and Partners:

Cooperate with other teams (like Sales, Finance, or Compliance) and outside partners to ensure smooth operations.

Helping team members with tasks, suggest ideas to improve processes, and supporting training activities.

Our requirements: 

• Fluency in German and English (written and spoken).
• Strong analytical, problem-solving, and organizational skills.
• Positive attitude, team-oriented mindset, and ability to adapt to change.
• Proficiency in IT tools (MS Office 365) and an understanding of compliance principles.
• Experience in customer service, administrative tasks, and payment card services is an asset.

We offer:

• Employment contract, with salary: 7000-12900 PLN gross/month (based on your experience).
• Friend referral program with additional bonuses.
• Hybrid working from Krakow 3 days per week (we guarantee the equipment to work from home).
• If you live far from Krakow - we will provide you with accommodation for the training period. And after the training, you will continue working remotely.
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• The real opportunity to grow by taking part in recruitment and internal training.
• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply today!