German Speaking​ Contact Center Advisor 24/7

Nexi Group & TP - this is where technology meets passion for customer service!

We have just started collaborating, and now we're looking for someone to help us set new standards in the world of payments.

If you like challenges, know the German language, and want to be part of a European PayTech leader, we are waiting for you!

Your tasks:

• Help customers over the phone with their questions about payments and cards.
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth processes.

Our requirements: 

• Speak and write German (B2/C1) and English (B2/C1).
• Be positive, a team player, and open to learning new things.
• Be ready to work different shifts, including evenings, nights, and weekends.

Nice to have:

• Experience in customer service- if you don't have any experience, don't be afraid, we will teach you everything.

We offer:

• Employment contract, with salary: 8400-11500 PLN gross/month (based on your experience).
• Friend referral program with additional bonuses.
• Hybrid working from Krakow 3 days per week (we guarantee the equipment to work from home).
• If you live far from Krakow - we will provide you with accommodation for the training period. And after the training, you will continue working remotely from your home.
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• The real opportunity to grow by taking part in recruitment and internal training,
• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply today!