People and Culture Operations Specialist (on-site)

Location: Szczecin, Poland; on-site

Form of employment: B2B (self-employed) or contract of employment

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 130 fantastic people.

• In March 2022, we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

• In June 2023, our MRR exceeded $1M.

We’re looking for a People & Culture Operations Specialist who will take ownership of our employee experience across offices, benefits, and culture initiatives. You’ll balance day-to-day operations with bringing in fresh ideas that scale with our growth. If you thrive in a fast-moving startup environment and enjoy turning feedback into action, this role is for you. We’re proud that our average engagement score for this year is 8.4/10 — but we’re aiming even higher, and we want you to help us get there.

By joining Tidio as a P&C Operations Specialist, you will be responsible for 3 areas:

Community & Belonging

• Make sure every new joiner feels welcome through smooth onboarding, a strong buddy program, and all information in place,

• Bring people together by planning and organizing engaging company events (including our legendary Tidio Camp 🚀),

• Manage company travel through TravelPerk and coordinate logistics for team integrations and offsites,

• Gather feedback from Tidioers to keep improving how we communicate, connect and celebrate together.

Benefits & Rewards

• Help Tidioers get the most out of our benefits by managing enrollments and answering day-to-day questions,

• Spot ways to improve our perks and propose changes that balance quality, cost, and usage,

• Coordinate reward initiatives like holiday gifts or Tidio Camp packages that make people feel appreciated,

• Manage budgets, handle invoices and payments, and ensure smooth collaboration with the Finance team.

Office Experience

• Take care of the office life (in Szczecin and Warsaw) full time: supplies, delivery, office equipment etc.,

• Manage coworking spaces (Regus) and ensure they run smoothly as part of our overall workplace experience,

• Partner with providers and vendors to make sure services run smoothly and bring value.

You are the perfect fit if you:

• Have at least 1+ years of experience in administrative tasks, office operations, or people programs,

• Successfully organized events or supported company-wide initiatives that brought people together,

• Are naturally communicative, people-oriented, and adapt quickly to change,

• Take ownership of your work and follow through with accountability,

• Want to grow into contributing to strategic HR programs and company-wide initiatives,

• Communicate fluently in English (C1 level).

You will earn extra points for:

• Proven experience in end-to-end event organization,

• Strong writing skills (clear, engaging communication in English, e.g., for event comms, policies, or benefits updates).

We would like to offer you:

• Work with a team that continually shares knowledge and is not afraid of testing new solutions,

• Great development opportunities – company-supported courses and conferences,

• Stationary work in our Szczecin office and a hybrid model after the probation period,

• 26 days off guaranteed in a year,

• Individual work tools – MacBook Pro / any laptop with Windows, Dell screen, JBL headphones, and more - you can tailor your equipment to your needs,

• MyBenefit Cafeteria (including Multisport card option) – no extra charge,

• Premium medical care – no extra charge,

• Mental well-being program – individual therapy sessions and resources for employees,

• Regular integration events (company-wide twice a year) and team events,

• Discounts on Apple products,

• Budget for individual English language classes.

What happens when you send your CV?

• Two video calls: one with a recruiter, and one with the Hiring Manager.

• A recruitment assignment.

• Final interview.

• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.