Data Analyst

At TTEC, we’re all about the Human Experience. Elevated. As a Data Analyst working remote in Krakow, Poland, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You Will be Doing: 

The Data Analyst will support TTEC programs in data processing. You will create reports to highlight any differences using Excel and Power BI and analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees. 

During a Typical Day, You Will:

• Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)
• Create/generate/update new report/dashboard as requested by Operations
• On time delivery of value add input/data/analysis to support the Operations or Client
• Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted
• Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.
• On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
• Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
• Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.
• Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
• Supporting the operations with ad-hoc requests

What You Bring to the Role:

• Very good proficiency in MS Excel – 365suite
• Good knowledge of SQL is essential
• Significant experience with spreadsheets and creating detailed reports
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
• Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Ability to work efficiently with customers/stakeholders across global time zones
• Able to take own initiative in solving issues
• Strong attention to detail and analytical skills
• Very good written and spoken English
• Very good communication skills

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Remote based role
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.