Customer Service Specialist with German

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

WNS Poland - Launched operations in August 2012 with focus on European language capabilities. Key industries served: finance & accounting, insurance, shipping & logistics and customer service.

Key responsibilities:

• Conducting effective communication with customers by income/outcome bound and e-mails
• Manage customer inquiries
• Identifying customer needs, proposing solutions and alternative activities
• Advising clients on products and services
• Collaborate with other departments and teams to provide the best and fastest customer support
• Caring for high service and positive customer relationships
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
• Work on shifts - two shifts between 8am-6pm

Requirements:

• Advanced German knowledge (C1 level) to communicate with customers
• Very good English knowledge (min. B2) to communicate inside the organisation
• Experience in Customer Service will be an asset
• Excellent verbal & written communication skills
• Proficient computer skills, Good knowledge of MS Office
• Customer orientation and ability to build professional relationships
• Team player with strong organizational skills

We offer:

• Work for international client
• Permanent contract of employment (after trial period)
• Monthly bonuses based on performance
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, cinema tickets, vouchers to different shops, etc.)
• Employee Support Program - mental and legal support program dedicated for WNS employees and members of their families
• Empowering CSR initiatives - WNS supports charity events
• Prospects for self-development in a dynamically expending company