Process Expert - Policy Service

Why you'll love working at Xceedance:

• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
• Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.
• Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.

As a Process Expert you will be responsible for finance operations. You will work with client data and binders/slips. You will also be responsible for tasks within the team and the main contact person on the client side- to ensure good relations and timely fulfillment of assigned tasks. In addition to this, you will have the opportunity to broaden your knowledge and develop your skills in insurance finance. 

And what else will be in your duties?

Your responsibilities:

• Quality Assurance – Conducting quality audits to evaluate tasks performed by processing teams and identifying areas of improvement.
• Root Cause Analysis – Investigating audit findings and client feedback to determine underlying issues and implement corrective actions.
• Process Improvement – Proposing automation and process optimization strategies to enhance efficiency and accuracy.
• Training & Development – Organizing training sessions, refresher courses, and mentoring new hires to maintain high performance standards.
• Error Handling – Managing process-related errors and ensuring effective resolution to minimize business impact.
• Reporting & Documentation – Overseeing work allocation, maintaining accurate records, and ensuring timely reporting of key metrics.
• Compliance & Service Level Adherence – Guaranteeing that all operations meet established Service Level Agreements (SLAs) related to productivity, turnaround time, and accuracy.

Required Skills & Qualifications:

• Analytical Abilities – Strong problem-solving skills, with the ability to assess data, identify trends, and make informed decisions.
• Communication & Teamwork – Excellent written and verbal communication skills, along with the ability to collaborate effectively in a team environment.
• Process Orientation – Ability to synthesize information, understand policies, and execute process improvements.
• Technical Proficiency – Familiarity with relevant tools such as MS Office, work trackers, and documentation platforms.
• Attention to Detail – A meticulous approach to quality checks, error identification, and process optimization.
• Client-Centric Mindset – Commitment to meeting client expectations and ensuring high levels of service delivery.
• Time Management – Capability to prioritize tasks and ensure deadlines are met in a structured and organized manner.

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours (we start between 7:00 and 10:30 am).
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.