Customer Success Manager / Project Manager

Join Yosh.AI, a trailblazing technology innovator at the forefront of voice and text-based generative AI solutions. We are on the lookout for talented individuals to contribute to our mission of transforming customer experiences in the retail, banking, and insurance sectors on a global scale. 

We are not just a company; we are a recognized leader in AI innovation, celebrated with the "Best Use of AI for Customer Experience" award by The AI ​​Journal's Global Excellence Awards. Forbes UK has also spotlighted us as a game-changer poised to reshape the future of retail. We are also proud Google Premier Partner, awarded several times Partner of the Year - giving us a unique chance to cooperate with Google Cloud on newest AI technologies. We work with Google on clients like Orange, Ryanair, Zalando, West Sussex County Council and many others across Europe, US and Middle East.

If you're ready to make a significant impact and work with a team of passionate experts, Yosh.AI is your destination. Apply now to be a part of our award-winning journey and help us drive the AI revolution.

Customer Success Manager / Project Manager (MID/SENIOR)

Join our Business team and bring your skills to the forefront of our innovative projects. Your daily responsibilities will include meeting with the clients and delivering projects. If you're ready to elevate your career, create generative AI solutions and make a significant impact, apply now and become a key player in our dynamic team.

You will have an opportunity to:

• Lead local and international projects focused on implementing our AI and generative AI solutions to transform our clients' customer service.

• Provide all project management services for implementation including project estimating and planning, resource planning and management, risk and communication management.

• Prepare and deliver insightful project status reports and business value updates to both Yosh.AI management and our clients.

• Organize, lead, and moderate project team status meetings as well as meetings with our clients to ensure alignment with their business goals.

• Cooperate with the IT and Linguistic teams to plan, allocate, and coordinate tasks, ensuring the successful implementation of the technological solution.

• Cooperate with a pre-sales team to make project implementation concepts, estimations and plans for potential clients.

• Ensure the delivery of key project outcomes and business benefits for our clients, such as contact center cost optimization, implementation of self-service solutions, and enhancement of agent support tools.

• Identify and help to remove project roadblocks, handle escalations to avoid impact on project budget, scope or schedule.

• Build a strong relationship with the client and Yosh team to ensure the projects are delivered on time, with expected quality and within budget.

Great if you would:

• Have 5-10 years of experience in leading projects focused on the implementation of business solutions in large organizations, with a strong emphasis on technology-driven change.

• Possess practical, in-depth knowledge of the contact center industry, supported by a proven track record of implementing AI-based or automation solutions (e.g., voicebots, chatbots, agent-assist tools).

• Have a practical knowledge of project management methodologies (e.g., PMI, PRINCE2).

• Be well-organized and punctual in carrying out assigned tasks.

• Be independent and proactive in driving projects forward.

• Have excellent communication skills and high personal culture, with an openness to other cultures.

• Have a strong ability to work in a team and collaborate effectively.

• Have an advanced knowledge of the English language.

• Have an ability to work under time pressure.

We would like to offer to you:  

• Competitive salary – adequate to the experience and form of employment

• Private Medical insurance (Poland only)

• A multisport card (Poland only)

• Flexible form of employment (b2b or employment contract) 

• Hybrid or remote location upon your choice

• Training programs from Google

• Cooperation with a friendly, international team of energetic and open-minded people

• Opportunity for professional development in a deep-tech company, developing SaaS architecture and Cloud solutions based on the latest technologies and frameworks

• Informal work culture based on a passion for discovering new solutions, open communication, flat structure

• Annual holidays regardless of the form of employment

We are looking for open-minded, ambitious and positive people who want to grow and conquer the global market with us and pave new grounds in the conversational AI area 🤩