Customer Service Specialist

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

Zen Care is the heart of our customer service – a team that supports users, solves problems, and ensures every interaction with us is a positive experience.

What you’ll do:

• Help customers via chat and email

• Communicate clearly and empathetically – no templates. We focus on real human connection.

• Take initiative and share ideas – you’ll have real influence on what we do and how we do it.

What you won’t find here:

• Rigid scripts and automated replies

• Mindlessly closing tickets

• Procedures that leave no room for initiative

What we’re looking for:

• Fluent in English (min. B2/C1) – both spoken and written

• At least 2 years of experience in customer service or working with people

• Open to shift work – morning (07:00–15:00), afternoon (15:00–23:00), or night (23:00–07:00) shifts, including weekends

• A proactive, customer-focused mindset with the ability to adapt quickly to change

What we offer:

• 100% remote work (or from offices in Rzeszów, Kraków, Białystok, Warsaw, or Gdańsk)

• Private medical care (LuxMed)

• Multisport card

• Life insurance (Unum)

• Growth and promotion opportunities

• Employee referral program

• Integration events and team building activities