Director of Business Accounts

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

Currently we are seeking a professional to join us as Director of Business Accounts.

Requirements:

• 3+ years in product, growth, or commercial role within B2B SaaS or fintech.

• Experience owning and improving a self-serve sign-up or onboarding funnel.

• Has run or been involved in a referral or incentive programme in a B2B context.

• Comfortable with funnel analytics tools (Customer.io, Mixpanel, or similar).

• Proven ability to define strategy and see it through to delivery.

• Strong communicator able to present commercial plans to senior stakeholders.

• Highly Desirable Experience in payments, merchant acquiring, or merchant onboarding.

• Familiarity with KYB and its impact on sign-up conversion.

• Has worked in a clear BO/PO separation environment.

• Exposure to the European SME or merchant segment.

Responsibilities:

• Define and own KPIs: sign-up volume, sign-up-to-activation rate, referral contribution, CAC.

• Generate a continuous pipeline of growth ideas and hypotheses.

• Translate commercial goals into clear briefs for the PO and product team.

• Work closely with PO throughout delivery - reviewing specs, challenging edge cases, signing off on output.

• Partner with Marketing on campaigns, landing pages, and acquisition messaging.

• Partner with Legal and Compliance to navigate KYB without killing conversion.

• Present results and plans to leadership - owning the numbers and the narrative.

• Track competitors, merchant needs, and market direction.

• What You Own: B2B Organic Sign-ups, B2B Referral Program, B2B Subscription Plans.

What we offer:

• Real influence on shaping the ZEN.COM.

• Work in an environment where innovation and effectiveness truly matter.

• Competitive salary and flexible working conditions.

• Private medical healthcare.

• Internal and external training opportunities.

If you want to have a real impact on the experience of thousands of users and work with committed teams in an environment that values ownership, transparency, and pace – apply today!