Head of Personalized Shopping

ZEN.COM is on a mission to design and deliver a new definition of online shopping within the zen.com app - creating a personalized, intelligent, and seamless experience where users can easily search, compare, and purchase products from thousands of stores. 

The role of Head of Personalized Shopping will combine e-commerce expertise, data-driven personalization, and innovation leadership to build a new strategic business pillar for ZEN.COM.

We are looking for a leader to build and drive the development of a new shopping model within the zen app, where users will be able to easily search, compare, and purchase products from thousands of stores, including the most popular e-commerce platforms.

Our goal is not to create another marketplace, but to redefine what online shopping means – through full personalization, intelligent recommendations, and real-time offer matching. We aim to deliver an experience where every user receives tailored suggestions, perfectly aligned with their needs, lifestyle, and behaviors, as well as with the profiles of similar consumers.

Requirements

• Proven track record in e-commerce - experience in building or scaling online shopping platforms, marketplaces, or digital commerce products.

• Deep knowledge of personalization and recommendation systems - familiarity with machine learning, data-driven targeting, and user profiling.

• Strong product management expertise - ability to define vision, roadmap, KPIs, and deliver complex products end-to-end.

• Experience with integrations and partnerships - working with APIs, payments, logistics, and large e-commerce platforms (e.g., Shopify, WooCommerce).

• User experience focus - strong understanding of customer journeys, UX/UI, and conversion optimization.

• Data-driven decision making - ability to translate analytics and behavioral data into actionable insights.

• Creative and innovative mindset -  courage to redefine standards, experiment, and bring new solutions to market.

• Leadership skills - experience in managing cross-functional and international teams.

• Excellent communication and collaboration - ability to work closely with executives, partners, and stakeholders.

• Fluent in English (Polish optional but beneficial).

Responsibilities

• Strategy & Product Vision: Define and deliver the roadmap for the new shopping model, including setting and monitoring KPIs. Analyze market trends and translate them into product development directions.

• Personalization & Technology: Design and develop recommendation, search, and real-time offer matching mechanisms. Build user profiles and look-alike models in collaboration with ML/AI teams.

• Integrations & Partnerships: Establish and lead strategic partnerships with e-commerce platforms and technology providers. Oversee integrations (APIs, payments, product catalogs) ensuring scalability and stability.

• User Experience: Design an intuitive, engaging shopping journey within the fintech app. Continuously optimize UX/UI and smart shopping interactions based on testing and data.

• Analytics & Leadership: Monitor personalization performance, run experiments, and scale solutions based on insights. Lead a multidisciplinary team and work closely with the executive team to shape a new business pillar.

What we offer

• Opportunity to work in a rapidly growing FinTech company with a global reach.

• Work in an international environment with industry experts.

• Real impact on financial product development and regulatory strategy.

• Flexible work model – remote or hybrid, depending on preference.

Interested? Let’s talk! Apply now or reach out directly if you’d like to learn more.