ServiceNow Business Application Specialist

In the Business Services & Automation area we focus on automation of processes used by Allegro employees (e.g., we develop chatbots, mailbots, robotics) and we care about their satisfaction with IT services and tools. We use state-of-the-art and proven technologies supporting back office processes (e.g. Salesforce, Google Workspace, SAP, Cognos, Genesys, Smartrecruiters, Slack, Zoom, UiPath, ServiceNow). We manage workstations, printers and mobile devices and are the first line of IT support.

Our department has over 100 professionals and engineers in six teams: IT Support, Digital Workplace, CX tech, Commerce tech, HR tech, Finance tech.

We are looking for people who:

• Have a very good understanding and knowledge of IT Systems that support workflow management, knowledge base, document management, project management, collaboration tools, instant messaging.
• Can work with little supervision and effectively interact with business stakeholders
• Can effectively run IT Projects
• Have experience with business analysis
• Have previous experience with ITSM systems (i.e. ServiceNow, JIRA, Zendesk)
• Know English on at least B2 level and can work with international stakeholders
• Enjoy working in a team environment and have very good communication skills
• Are self-starters and can show initiative and effectively prioritise tasks
• Have at least 3 years of experience in managing IT products/systems in e-commerce, technology, retail/FMCG or equivalent field - we’re looking for someone that can easily translate internal client requirements into specific IT solutions as well as can coordinate collaboration with multiple teams
• Have at least 3 years of experience in complex IT Project Management (defining road maps, resource planning, risk analysis, stakeholder management)
• Have experience working in agile teams
• Can back up the recommended solutions with solid data - every strategic decision is “data based” and we’re defining a set of KPIs for each decision
• Look at the product from the point of view of end users
• Achieve set goals and have proven track record of successful deliveries in past
• Have Master’s degree or equivalent experience

What we offer:

• A hybrid work model. Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job
• Laptop with m1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs), two monitors and all other gadgets that you should need
• Work in a team you can always count on – we have on board top-class specialists and experts in their areas of expertise
• Team tourism, training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)

Why would you want to work with us?

• We’re responsible for development of back office systems as well as new system recommendations and building systems’ roadmap - we’re delivering over 50 services to end users based on market leading technologies including Google Workspace, Slack, Zoom, ServiceNow, TeamRetro, UiPath
• We’re supporting IT Infrastructure for Allegro Offices in multiple locations and we support over 5000 employees
• We’re closely working with internal stakeholders and clients and we’re responsible for defining business requirements for new systems and conducting RFI and RFP processes with international vendors
• We’re running multiple and ambitious Back Office projects
• We’re supporting Allegro employees in their daily work ensuring they are equipped with state-of-the-art systems and technologies
• We’re responsible for market analysis and implementation of new solutions that respond to clients’ needs
• We’re working with internal and external clients ensuring that the services delivered by us are of top quality
• We prefer light and agile management as well as we see change as a leading factor for our growth
• We’re taking part in multiple external conferences, each team has a training budget.
• If you want to grow, we will help you.

Send us your CV and check why #goodtobehere