Customer Service Supervisor with German

Location: South of Kraków

We work: Hybrid (1 day from the office)

Contract of employment: full-time

Level: Supervisor/ Coordinator 

Recruitment process: online 

About your future employer:

Our Client and your future employer is a global manufacturing company whose products can be found all over the world. A truly global business with operations and offices across Europe, Asia, and America.

As a global player, it can give you the chance to follow training and development programs of all types, and to explore career opportunities and experiences in other countries and departments.

Customer Service Supervisor with German

Customer Service Team interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone and emails from customers and representatives and respond to inquiries about products or services. A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy

Here are some of the things you can look forward to:

• Own and be accountable for achieving specific departmental objectives, meeting both sales and customer experience goals of your team
• Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team members
• Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization
• Champion transformation initiatives and positively drive the change initiatives
• Drive operational excellence and continuous improvement mind-set
• Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers
• Liaising effectively with various internal business partners like engineering and sales to resolve customer inquiries and request

You are the right person for the role if you:

• Have previous experience in Customer Service, Supply Chain, Logistics environment
• You have previous experience of leading a team
• You can communicate in English and German
• Have good time management and ability to prioritize tasks
• Have an organized, independent and proactive approach
• Have problem solving skills as well as negotiating skills are necessary to succeed
• Are service-minded and goal-orientated

We offer:

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well-located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Hybrid model of work
• Integration events
• International team and non-corporate work enviroment

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with HR & Hiring Manager
3. Employment

What is Antal?  

Recruitment company!   

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!   

What will you gain by applying for Antal job offer?  

Free career support!  

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.