Job Purpose and Overview:
Appfire is looking for a Technical Writer. In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.
Our tools: Confluence, Jira, Camtasia, Snagit, Arcade, Loom
What You Will Do:
- Create and maintain content for business users, casual users, administrators, developers, and external Appfire customers, including:
- product documentation,
- user/administrative guides,
- use cases,
- instructional videos,
- release notes,
- HOW-TO and troubleshooting articles.
- Collaborate with teams across the globe, including technical support, product management, release management, developers, QA, professional services, and sales engineering to:
- translate verbal and written technical requirements into documentation,
- assist engineers, UX designers, and others in drafting user-facing content.
- Acquire expertise in specified products.
- Learn and follow department procedures for writing, editing, and publishing documentation.
- Participate in the team's daily stand-up meetings and Agile ceremonies.
What We Would Like to See:
- 2+ years’ experience managing software documentation.
- Bachelor's Degree in Technical Writing or a Technical Degree (B.E/B.Tech/M.C.A) or equivalent experience.
- Impeccable written and verbal skills in English.
- Experience working with the Atlassian product suite (Jira, Confluence).
- Knowledge of monday.com is a plus.
- Ability to prepare and conduct subject matter expert interviews.
- Ability to work independently, including time management, prioritization, collaboration, and organizational skills.
- Ability to break down complex concepts in an understandable way.
Nice to have:
- Familiarity with the Agile process.
- Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them.
- Creativity, initiative, and attention to detail.
- Excellent interpersonal skills.
- Knowledge and experience with industry-standard content creation, management, and publishing tools, including XML editors, content management systems, and video production tools.
- Experience documenting APIs, SDKs, and other development-driven sources.
What We Offer:
- Every Appfire employee is eligible for company equity
- 26 paid days off, regardless of years of experience
- Wellness Days – additional time off each month to recharge and take care of yourself
- Multisport card
- Training- Appfire University
- Indefinite Employment contract from day one, no trial periods
- Private healthcare
- MyBenefit Platform – 150 PLN/month to spend on available shops, restaurants, gyms, etc.
- Home Office allowance – 200 PLN/month to cover your electricity and internet bills
- Lunch Card – 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items)
- Life Insurance
- English language courses