Customer Success Specialist

Hey! 👋

I am Uliana from Certifier – Cracow-based startup. Our team is growing, and now we are looking for one more person to join it. This offer may become life-changing for those who would like to jump into a start-up world and become a part of a rapidly growing Tech product 🦄

Are you empathic and have an advanced level of English? If YES, then keep reading.

What are we doing? 🚀

We are working on two products: Certifier – software that helps people issue and manage digital credentials, and Credsverse – a secure digital wallet where recipients can store, view, and share their credentials. We have more than 70 top world companies and universities among our clients (from the USA, Canada, Australia) who issue thousands of credentials to their recipients daily. Our mission is to create a trusted credential infrastructure everyone can use. And you can become someone who will help us build this trust.

Our team 🤗

We are a 7-person passionate team of professionals who always try to do their best. Each team member is responsible, proactive, ambitious, and result-driven. Good soft skills are a must for us. This is the key to building a successful company and product.

What’ll you be doing? 💻

You will be working in the Customer Success team. You will help us build trustworthy long-term relationships with our clients, while at the same time, your tasks will include short-term issue resolution (responding to chats and emails to solve any problems/answer any questions our users have). You will become a business partner to our clients, prevent problems from happening, and resolve issues as they occur. 

Your daily work will consist of:

• Communicating with users and clients, promptly responding to their inquiries (chats, emails)
• Conducting demo and onboarding calls  
• Educating customers on our current and new features
• Collecting feedback from customers and ensuring their satisfaction
• Creating and rewriting support and learning materials for Certifier
• Reviewing our existing Customer Success processes and creating new ones

What are the requirements? ✅

• Advanced level of English (proved during our call)
• Fast learning skills and quick adaptability
• Ability to explain complex issues in an easy and understandable manner
• Empathy, communication skills
• Self-management
• Related work experience is beneficial (e.g. support agent, customer relationship specialist, account manager, etc). We are also happy to talk to mid-level candidates with 1-2 years of experience in the customer success field. 

Why Certifier? 🦄

• A great team of experts who like sharing knowledge with others and can help you build your career.
• Start-up culture – be part of our growing company, learn and try new things.
• Your voice really matters – we make decisions together.
• Learn how a startup is growing from a business point of view – do you want to talk about fundraising, marketing strategy, or growth plan? You can do this at Certifier.
• Equity for key team members.

FAQ ✍️

• What are the working hours? – We start our working day at 9:00 CEST (+/- 3 hours). We expect you to work 6-8 hours daily (30-40 hours per week)
• Is it only remote? – It is a mostly remote job with occasional non-compulsory meetings in the office (a few times per month). 
• WorkTime tracking? – Of course not. We build our partnerships on trust and mutual respect.
• What does the recruitment process look like? – Candidates with outstanding CVs will be invited for a recruitment call. The call will last about 30-45 minutes in a form of a Q&A session. In around 2 days after that call, you will be contacted by us with a final decision.