Customer Support Associate

Are you a technically skilled communicator who enjoys delivering easy-to-understand client solutions? Do you want to be part of a high-performing and customer-centric team that always delivers a best-in-class Customer Experience to some of the biggest brands in the world? If yes, the Customer Support role is the role for you!

GeoComply’s Customer Support team focuses on helping our clients to navigate fraud protection and compliance. We strive to instill confidence in every online interaction.

As the Customer Support Associate, you will be the primary point of contact for most of our clients, helping them to make the best use of our products and services.

Key Responsibilities

• Assist our business and end-user customers with their technical requests, investigations, and questions through our ticketing systems, Zendesk, Jira other channels such as Slack and Twitter.
• Monitor client alerts and communicate any valid issues immediately to our affected clients and Incident teams.
• Support with data analysis reports and deep-dives into data reviews.
• Escalate incidents and issues to our Development and Technical Support teams.
• Add to the knowledge base by creating documentation and user guides to develop a self-service resource for our internal and external clients.
• Communicate and coordinate with Customer Success Managers to manage client training and escalations.

Who You Are

• You have 2+ years of experience in customer support by email, live chat and social media.
• You’re experienced with supporting B2B customers.
• You are a solutions-focused problem solver who always sees a path forward to success.
• You are an exceptional communicator and can build relationships with anyone you work with.
• You are experienced with working with basic data in spreadsheets for reporting purposes.
• You are organized and have fantastic attention to detail, aiming higher and higher each day.
• You go with the flow, and you are adaptable.
• You are flexible working on rotating shifts, including evenings, weekends, and holidays, and collaborating across multiple time zones.
• You always act with integrity and operate with strong moral principles.
• You have the ability to work in a fast-paced environment to support a rapidly growing technology company with multiple moving parts.

Bonus Points

• You have experience working with Google Suite, Zendesk, Jira, Confluence and Kibana.
• You have a passion for Information technology and innovation.
• Have experience in regulated gaming, FinTech market, or security markets.

Apply Now!

Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!

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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.