Credit Collection Specialist with Spanish

Credit Collection Specialist with Spanish

The Credit Collection Specialist acts as a local bridge between the Credit Collection Specialists team, the Credit Analysts, the Commercial and the Supply chain organisations as well as our external customers. The key activity is to act as a focal point for both the Credit team and the local commercial staff in all credit overdue and receivable related activities. Additionally the Collection Specialist is responsible for all payment related issues for all customers under their responsibility.  

RESPONSIBILITIES:  

• Responsibility for collections and issues resolution on their accounts receivable portfolio.
• Monitoring the collection issues due to incorrect invoices. This includes all types of errors possible: address- payment terms-name-VAT-price-quantity-quality and late payments related to cash flow issues.
• Responsibility for following the escalation process in place to ensure prompt issue resolution for their assigned portfolio.
• Responsibility for providing and reviewing a root cause analysis report related to payment issues.
• Responsibility for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
• Responsibility for providing a quarterly 60 days overdue dispute management overview.
• Monitoring the payment performance of the customers in the assigned portfolio and will present to sales payment delay issues.
• Acting as internal focal point for all cash application matters and will liaise/ support the AR team.
• Managing blocked order release related to overdue items as well as oldest open items.
• Being the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue.

REQUIREMENTS: 

• 2+ years of relevant finance/ accounting experience.
• Strong written and verbal communication skills required to interact with internal and external customers.
• Independence in completing job responsibilities prior to issue escalation.
• Ability to maintain professional relationships with Business, Pricing, and Sales groups.
• Languages: Advanced English and Spanish.
• IT literate: Solid grasp of Microsoft Office applications and knowledge of SAP is preferred.

WHAT WE OFFER:

• Best in class corporation standards, combined with unique, amicable atmosphere.
• People relations based on honesty, respect and trust.
• Diversity in the job through project involvement.
• Career and continuous learning opportunities.
• Competitive salary and benefits package including working up to three days a week from home.
• Participation in different global and local sport contests and health events.
• Team events in and outside the office.
• CSR (Corporate Social Responsibility) actions.
• Perfect office location in the Poznan city center – easy access by trams, train and buses.
• Support of HR Team during the recruitment and onboarding proces