Customer Care Specialist

Gdynia or 100% remote

We invite you to join our team!

We are seeking a highly motivated and passionate Customer Care Specialist to join our team. In this role, you will be responsible for providing exceptional customer care experiences and building lasting relationships with our clients and partners. Your daily duties will include managing the service desk, supporting customers via email, phone, and video calls, and serving as the first point of contact for our customers and partners. You will be tasked with keeping in touch with current customers and partners, seeking out potential new partners, and showcasing our products during demo meetings. Additionally, you will provide sales support by participating in discussions on the Atlassian Community, recommending our products, and cooperating with Atlassian Partners. Your role will also involve actively participating in conferences to promote our apps, managing stands, and networking among Atlassian partners

Company Description

SolDevelo is a company dedicated to developing high-quality apps for Atlassian’s Jira, designed to solve efficiency issues faced by our customers. We value each client and aim to provide them with reliable, intuitive, and secure tools that enhance their productivity. Our team is composed of dedicated and highly skilled professionals who are committed to delivering exceptional products and services. At SolDevelo, we uphold values such as creativity, inquisitiveness, and proactivity, and we are looking for someone who shares these values to join our team. We believe in fostering a collaborative and supportive work environment where every team member can thrive and grow.

Requirements

• Excellent command of English
• Excellent communication and networking skills
• Experience as a Sales Representative, using the language of benefits and handling objections
• Experience in the IT market is preferred
• Experience in providing digital assistance, especially through online calls and by providing demonstrations of the product.
• Experience in working directly with customers or partners, preferably via chat or video call

Nice to have

• Interest in marketing
• Participating in promotion events like conferences
• Experience working with Jira products
• Familiarity with the Scrum framework

Responsibilities

Contact with customers

• Service desk management
• Support email & phone & video calls
• Serving as the first point of contact for customers and partners
• Keeping in touch with current customers and partners
• Seeking out potential partners and reaching out to them
• Showcasing our products during demo meetings

Sales support

• Actively partaking in discussions on Atlassian Community and recommending our products to potential customers
• Cooperating with Atlassian Partners – inviting new partners to join our program, showcasing our apps, maintaining cooperation, providing training for partners and their clients, creating additional sales materials or other benefits for partners.
• Event support – actively participating in conferences to promote our apps, manage stands and network among Atlassian partners.

What we offer

• Competitive salary range
• Comprehensive benefits package (12 000 PLN yearly for certificates & trainings; MultiSport card; Amazon Kindle + 150 PLN quarterly for e-books; 150 PLN quarterly for cultural & sports activities; Private medical care; Languages lessons; etc.)
• Opportunities for professional development and career growth
• Flexible working arrangements
• Supportive and collaborative work environment

Recruitment Process

• Initial Application: Submit your application through our online form.
• Screening: Our recruitment team will review your application to ensure you meet the basic requirements.
• Telephone Interview: A preliminary conversation to discuss your experience and suitability for the role + tasks.
• Preliminary Acceptance: If successful, you will move forward to the technical verification stage.
• Technical Verification: An in-depth assessment of your technical skills and knowledge.
• Offer: Successful candidates will receive a formal job offer