Customer Support Specialist
Obsługa klienta
Customer Support Specialist
Kraków
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
Dowolna
Tryb pracy
Praca stacjonarna
Edrone
Our platform helps thousands of small businesses compete with large brands. Our mission is to provide simple solutions for big challenges in eCommerce. We achieve results by sharing feedback and setting clear and transparent expectations.
Wymagane umiejętności
Opis stanowiska
edrone is an Autonomous eCommerce Cloud, is the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help to understand customers behavior (Customer Intelligence) and engage them (Marketing Automation) with an all-in-one e-commerce marketing cloud.
We're a hard-working, fun-loving, get-things-done type of team that is building a platform that helps increase client’s online sales. We know how much grit it takes to start your own business and grow it into something that lasts. We roll our sleeves up, we act fast, and we learn together. We're looking for people that will do the same.
How we work:
- contact with clients within BOK
- reporting and forwarding problems to the IT department
- verification of system operation correctness
- creating Marketing Automation scenarios / templates
- customer training
- regular newsletters sending
- customer accounts support
- tests of new functionalities
- 1:1 meetings
- team brainstorms
Skills - required:
- English min B2
- Microsoft Office - advanced
- basics of marketing
- assertiveness
- ability to work under time pressure
- proactivity
Skills - nice to have:
- HTML
Benefits:
- The chance to work at a hyper-growth venture-backed startup in an exciting industry
- An entrepreneurial working environment. If you can make a case for a project that fits with our vision, you’ll likely be able to execute it
- Any support you need to level up your skills - conferences, books, training.
