Customer Service Specialist (EN+ DE) [interim]

We are looking for people talented in communications who will focus on serving and anticipating needs day-to-day about customer's journey and will be able to involve suggesting ideas based on customer feedback and turn them to action and improve standards

Main responsibilities:

• Developing lasting relationships with customers via phone calls, emails, live chats, and text messages.
• Managing customer relationships efficiently and effectively.
• Delivering best-in-class customer experience over the phone, email, text, and live chat
• Supporting our Growth team in sales-related tasks
• Supporting the broader team by ensuring that customer orders, deliveries, and returns are processed seamlessly, from initiation through completion
• Catching customer insights and work across marketing, tech, and operations teams to improve the overall customer experience
• Thinking creatively about ways in which we can optimize each customer’s experience

Job requirements:

• Fluent in English and German
• Experience in customer service, sales, or community development role— preferably at a consumer-centric startup
• Excellent oral and written communication skills
• Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
• Friendly and patient team player who works well with a wide range of personalities
• A ‘no task is too small’ attitude and passion for providing all customers with the best solution to their unique project needs.
• Available to work from our Warsaw office at least once a month (and during all bigger projects and trainings)