Junior Customer Service Specialist with Spanish

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

THE WORK

• Customer Service activities related to service and repair requests from the customers over the phone or via e-mail 

• Validation of contractual agreements related to Service and Repair process 

• Order management and returns management activities in SAP 

• Coordination of service and repair process with internal teams and spare parts vendors 

• Ensures resolution of queries within the contractual metrics

Qualifications

WHAT WE EXPECT

• Very good English and Spanish (C1 level required) 

• Microsoft Office package knowledge (Excel, Word, PowerPoint) 

• Preferably experience in customer service 

• Experience in working with SAP would be an asset

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER

• Flexible hybrid work model with the offfice located at Przyokopowa 26, Warsaw.

• Full-time employment contract.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach. 

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations. 

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.