Junior Operations Specialist in Customer Support (French and Arabic)

Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English, Arabic and French? Then you might be just who we’re looking for — even if you don’t have experience yet. 

At AirHelp, we’re on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we’re here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world.

Salary offered: 5500 - 6500 PLN gross/month (plus up to 3000PLN performance bonus)/month

Type of contract: Employment

Locations: Kraków/Gdańsk

Type of Work: Hybrid (1 day in the office/month)

What you’ll do:

• Be the friendly and helpful voice of AirHelp — supporting customers throughout their claim journey via email, chat, and social media. 
•  Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Confidently hit targets while pushing yourself to keep quality and efficiency high.

Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• Fluency in English, Arabic and French.
• Eagerness to learn about the airline industry and customer service — no experience required.
• Genuine willingness to help people and go the extra mile for them.
• Strong adherence to procedures with a keen eye for detail.
• The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.
• The availability to work in a shift system (Monday - Sunday). (Only one morning shift per month requires office presence — otherwise, enjoy working from home!)
• Morning shift 8:00 - 16:00 
• Evening shift 16:00 - 24:00 (from home)
• Night shift 0:00 - 8:00 (from home)

Please submit your CV in English.

Perks and benefits:

• Internal training programs and knowledge-sharing events.
• Personalized progression plan.
• Access to mindfulness and wellbeing platform (Mindgram).
• Pre-paid virtual card.
• Language classes.
• Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
• Unlimited, free use of AirHelp's services.
• Annual travel allowance.
• Team days.
• Events and parties.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!