Customer Service Specialist

Location: Łódź 

We work: Hybrid 

Contract of employment: full-time

Level: Mid/Senior

Recruitment process: online 

About your future employer:

Our Client and your future employer is a global manufacturing company whose products can be found all over the world.. A truly global business with operations and offices across Europe, Asia, and America.

As a global player, it can give you the chance to follow training and development programs of all types, and to explore career opportunities and experiences in other countries and departments.

You will have a great chance to participate in projects that will grow your skills and further shape your career path.

Order Management Specialist with German

You will be interacting with customers, company sales and service representatives to handle a variety of pre-sales or post-sales service functions and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about company’s products or services. 

Here are some of the things you can look forward to:

• Act as the main point of contact on a daily basis, directly responsible for managing customer accounts
• Review contracts for orders and schedules, and enter them into the SAP system
• Accelerate or prioritize orders upon request
• Handle requests for quotations
• Process customer returns
• Investigate credit and debit inquiries, and issue credit/debit as needed
• Conduct regular reviews with your account base to discuss on-time delivery, backlog, and other support issues
• Review, act on, and issue all relevant order-related reports
• Address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources
• Proactively follow up on quotations

You are the right person for the role if you:

• Have previous experience in Customer Service
• You are fluent in German and can communicate in English
• Have good time management and ability to prioritize tasks
• Have an organized, independent and proactive approach
• Have problem solving skills as well as negotiating skills are necessary to succeed
• Are a good team player and dedicated
• Are service-minded and goal-orientated

We offer:

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well - located office in Łódź
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Hybrid model of work
• Integration events
• International team and non-corporate work enviroment

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with HR
3. German language verification
4. Interview with HR & Hiring Manager
5. Employment

What is Antal?  

Recruitment company!   

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!   

What will you gain by applying for Antal job offer?  

Free career support!  

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.