Customer Service Specialist with Danish / Finnish / Romanian

For our client with international structures, we are looking for people with a passion for foreign languages!

Responsibilities:

• Manage business queries and inbound calls
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in our database
• Document interactions in our ticket system
• Help with the implementation of new IT solutions
• Generate innovative ideas and solutions that will improve customers satisfaction
• Assist other team members to leverage and develop their capabilities​
• Contribute to projects in various departments outside of regular responsibilities

Requirements:

• Enthusiastic, communicative approach and willingness to support our customers
• Danish / Finnish / Romanian language at C1 level is a must, together with English at minimum B2 level
• Excellent knowledge of an additional European language on full professional proficiency
• Courage to face new challenges and opportunities
• A great approach to teamwork and focus on internal and external customers

Optional

• Experience in customer service

What we offer:

• Hybrid Work model (3 days from office and 2 days from home)
• Private medical care,
• MyBenefit Cafeteria Platform
• Group Life Insurance
• Annual Bonus depending on the yearly company and individual performance
• Possibility of growth inside of organization
• International team environment
• Family atmosphere,