Customer Service Specialist with French

Location: Dąbrowa Górnicza
We work hybrid: 2-3 days in the office weekly
Contract of employment: full-time
Level: Junior/ Mid
Recruitment process: online

Our client is a global corporation offering a dynamic and innovative work environment within a global structures. By joining our client, you will have the chance to be part of a pioneering organization that values its people, and is dedicated to delivering exceptional services to clients worldwide.

Customer Service Specialist with French 

RESPONSIBILITIES:

• Serve as the primary contact for customers, managing daily communications with professionalism and care.

• Oversee the entire order processing cycle, ensuring accuracy from entry to delivery using SAP.

• Track order statuses and shipments, monitoring stock levels and delivery performance.

• Address order discrepancies, urgent requests, and service challenges effectively.

• Collaborate with various teams, including sales, supply chain, and production, to facilitate seamless operations.

• Manage customer credit limits, proactively reporting any risks or disputes.

• Anticipate customer needs to enhance service quality and prevent issues before they arise.

REQUIREMENTS:

• Previous experience in customer service, logistics, or order management roles.

• Proficiency in SAP and Microsoft Office, specifically Excel.

• Excellent organizational abilities and problem-solving skills.

• A customer-focused attitude with keen attention to detail.

• Fluent in both English and French.

• Capable of thriving in a fast-paced environment and prioritizing effectively.

WE OFFER:

• Competitive salary package, including base pay and an annual bonus.

• Hybrid working model (50/50 after onboarding).

• Strong focus on career growth with continuous development opportunities.

• Access to internal learning platforms and development programs.

• Opportunity to work in an international and culturally diverse environment.

• Exposure to industry experts and ongoing professional learning.

• Comprehensive benefits package supporting employee well-being and growth.

Recruitment process:

1. Short interview with Antal Consultant

2. Interview with HR & Hiring Manager

3. Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.