DeLonghi Customer Service advisor with Finnish (work from home)

Your responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.

• Follow established procedures to address customer needs promptly and professionally.

• Process warranty claims and coordinate repair services for customers.

• Provide technical troubleshooting support and guidance.

• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.

• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.

• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests

Our requirements

• C1/C2-level proficiency in Finnish language, both written & verbal

• B2 English language skills

• Proven experience in a Customer Service role, ideally within consumer products

• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)

• Competence in Microsoft Office

What we offer

• Work from home - 100% remote position within Poland

• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.

• Attractive bonus for recommending your friends to work with us.

• Friendly, international work environment.

• Many opportunities for career development