Technical Product Advisor with Italian

Obsługa klienta

Technical Product Advisor with Italian

Obsługa klienta

Zabrska 19, Katowice

Concentrix CVG International

Pełny etat
UoP
Specjalista / Mid
Praca w pełni zdalna

Wymagane umiejętności

customer service

Opis stanowiska

Zadania:

  • Handle customer inquiries: e-mails and phone calls

  • Support individual (B2C) and business customers (B2B)

  • Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues

  • Explain non-technical customers how electronics devices work, what is inside the device

  • Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service

  • Input data, write quickly and clearly

Wymagania:

  • Fluent Italian (C1/C2) – both written and spoken

  • Very good English (B2/C1) – both written and spoken

  • Technical understanding – interest or knowledge of how electronic devices work

  • Ability to deal with challenging or disappointed customers in a calm way

  • Team player, adaptable, and quality-focused with good IT tool skills

  • Experience in customer service (individual / business customers)

Mile widziane:

  • Interest in a new technology and electronics trends

Oferujemy:

  • Work at home (100% remote from Poland) and IT devices

  • Stable employment contract for full-time position

  • Dedicated training - we will teach you everything

  • Quick start: October 2025

  • Development opportunities (Concentrix Academy for the future Team Leaders)

  • Language online classes for free (Polish and English)

  • An access to the unlimited courses (Concentrix University, LinkedIn Learning)

  • Private medical healthcare, and life insurance

  • Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)

  • Competitions with attractive awards

  • Be The Best recognition program to appreciate your attitudes and skills

  • Work with Friends and Earn: referral campaign with financial bonuses


Oferta dodana: 08.09.2025

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Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

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Technical Product Advisor with Italian

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Technical Product Advisor with Italian

Zabrska 19, Katowice

Concentrix CVG International

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