IT Support Agent with German

IT Support Agent with German

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation.

Project information:

• Location: Katowice, Kraków, Opole or Lublin -> hybrid model of working in one the locations (40% in the office)

• Working hours: 24/7 line (8 hours per day, different shifts)

• Type of project: IT Support/Service Desk

• Type of employment: long-term contract of employment

• Languages: German & English

Responsibilities:

• Providing daily support to German-speaking customers

• Responding to customers' queries and solving technical issues

• Managing ticketing system

• Performing troubleshooting activites (hardware, software, system)

Requirements:

• First IT support/helpdesk working experience

• Very good knowledge of German & English (B2/C1 levels)

• Problem solving skills and attention to detail

• Experience with operating/monitoring systems considered as an asset

We offer:

• Full-time job agreement based on employment contract

• Private medical care

• Life insurance

• Multisport card

• Access to several learning platforms