Customer Care Advisor with Arabic and English

Your future company

If you are fluent in English and Arabic, not afraid of working with people, and moreover, you are an enthusiastic traveler, we have a fantastic offer for you.

For one of our client a leading airlines, with their Shared Service Center in Krakow, we are looking for individuals for the position of Customer Care Advisor with Arabic. 

Requirements

• High proficiency in English and Arabic (at least B2/C1 level)

• Mature communication skills and excellent telephone etiquette

• Passion for providing the world’s best customer service for each and every customer

• An open mind and eagerness to develop further

• Ability to attend an onsite training in Kraków (4 months of training fully from the office); later on ability to work in a hybrid model of working 

Responsibilities

• Assisting customers with planning their journeys

• Recommending travel products, fares and services and providing after sales support

• Assisting customer to reserve and adjust flight booking transactions

• Assisting customers to use client's website

• Responding to feedback and general enquiries by phone, email and web channels from worldwide

The offer

• The opportunity to travel worldwide with excellent travel benefits

• Clear career progression path, with real advancement opportunities

• Bonuses

• Medical care, life insurance, travel insurance, cafeteria benefits

• A fantastic work atmosphere - celebrating together, team-building events, ensuring employee comfort

• Comprehensive training and access to the latest technology to ensure success in your role