Line Manager

Key Responsibilities:

• Manage recruitment, employee departures, and salary reviews within the team.
• Oversee team performance by leading evaluation processes, conducting regular reviews, and supporting individual development through tailored plans.
• Authorize timekeeping records, travel expenses, and business trips, collaborating with the General Manager on financial approvals.
• Ensure team objectives are aligned with organizational strategies and goals.
• Safeguard the health, safety, and overall wellbeing of team members.
• Represent the team in formal settings and external meetings.
• Act as a catalyst for process innovation by identifying and introducing enhancements in close coordination with relevant departments.
• Resolve challenges escalated by team leaders, ensuring smooth workflow and decision-making.
• Foster a culture of collaboration and inclusivity within the team.
• Proactively identify risks and implement measures to mitigate them.
• Commit to ongoing learning and personal professional growth.

Qualifications:

• A university degree or comparable professional experience.
• Proven expertise in managing teams with strong leadership skills.
• Background in service delivery or support operations with a solid understanding of related workflows.
• Hands-on experience in roles requiring direct client interaction.
• Exceptional communication skills to explain technical concepts effectively to diverse stakeholders.
• Advanced proficiency in English (both verbal and written).
• Degree in engineering or a closely related technical discipline.