Customer Service Specialist with German

About Our Client

Our client is a well-known global brand in the technology area. Working here, you'll have the chance to grow internationally and learn about new IoT technologies.

Job Description

• Handling and processing client and technician requests (via web, phone, or email) and using IT systems (ticketing systems).
• Providing information and solving basic technical problems.
• Offering remote support and coordinating tasks with on-site technicians.
• Monitoring devices in telemetry systems, ensuring they work properly, and performing remote diagnostics.
• Assigning tasks to service technicians.
• Helping customize telemetry systems to meet client needs.
• Providing remote technical support to clients worldwide.

The Successful Applicant

• Fluent in German with good English skills.
• A team player who enjoys working with colleagues.
• Adaptable and quick to respond to changes.
• Strong communication skills, both spoken and written.
• Interested in technology, automation, and new innovations.

What's on Offer

• Professional, international work environment.
• Development path tailored to your skills and goals.
• Specialized training.
• Benefits package (meal subsidies, private health care, life insurance, cafeteria system, and sports card).
• Friendly atmosphere and team-building activities.
• Opportunity to work with the German language.
• Hybrid mode of work.