SSC/GBS Transition Manager

About Our Client

Our Client is an international consulting company, with offices in Poland. They provide professional support to external clients and are famous for their quality and excellence.

Job Description

• Develop and execute transition plans in cooperation with internal and external teams.
• Coordinate timelines and resources.
• Proactively address challenges to ensure smooth transitions.
• Act as the main customer contact during transitions, managing expectations and updates.
• Address customer concerns promptly and professionally.
• Identify and mitigate risks, ensuring minimal operational disruption.
• Maintain detailed transition documentation and regular progress reports.
• Conduct post-transition reviews for feedback and improvement.
• Collaborate with cross-functional teams for cohesive transitions.
• Implement quality assurance measures and conduct effectiveness audits.

The Successful Applicant

• University degree in Business, Project Management, or a related field
• Proven experience as a Transition Manager or in a similar role, preferably in a customer-facing environment
• Strong project management skills with a focus on planning, execution, and problem-solving
• Excellent communication and interpersonal skills
• Ability to build and maintain positive relationships with customers and internal teams
• Familiarity with change management principles and methodologies
• Detail-oriented with a commitment to quality and customer satisfaction

What's on Offer

Our Client offers a flexible working model, based mostly upon remote work with occasional visits at the office.

Moreover, they offer an attractive benefits package.