Team Leader Contact Center (English)

Voice Contact Center is a recognizable and customer-appreciated brand in the contact center industry. We specialize in multi-channel customer service and have 5 modern operation centers located in Warsaw, Lodz, Lublin and Rzeszow. However, Voice Contact Center is first and foremost about people and, more precisely, about 1500 exceptional people on board who take care of the best relations with customers every day.

Due to the dynamic growth of the company, we are currently looking for an experienced and committed candidate for the position of:

Team Leader with English

Miejsce pracy: Lublin

Your responsibilities:

• working with the English-speaking team: supporting, positively motivating and sharing knowledge
• responsibility for the team's performance in the areas of quality, quantity and efficiency
• ensuring quality through regular monitoring, response and feedback
• conducting workshops, follow-up trainings, coaching and regular meetings with the team
• working directly with the client
• report results regularly, both qualitatively and quantitatively
• preparing additional reports and analyses 
• stay up to date on industry trends and competitors

From the Candidate we expect:

• proficiency in English (min C1)
• min one year experience in a similar position required
• knowledge of KPIs in the contact center industry
• full-time availability Mon. - Fr. (9:30-20:00) and Saturday (2 or 3 per month: 10:00 - 20:00)​
• efficient use of computer and mobile applications
• logical thinking,
• high level of autonomy and self-discipline
• knowledge of MS Office Package and Google tools

Some medical background is nice-to-have.

We offer:

• a challenging full-time job with great potential for you to grow and develop your career
• competitive base salary, additional benefits and bonuses
• employment on the basis of an employment contract available after 3 months
• friendly, international work environment in a fast-growing company
• independence in the implementation of the entrusted tasks, real impact on the policy and standards of the company
• rich benefits package: subsidies for Multisport card, private medical care, insurance,
• free English lessons, financing of training courses
• ''Smart Leader'' - a program of training courses and workshops for leaders
• opportunity to develop language skills and personal competencies
• work on interesting projects for international clients