Senior Account Manager

Company Description

Publicis Le Pont is a one-stop-shop that connects scalable operations with creative agility. We are the ultimate partner that can lead your digital transformation with speed, efficiency and consumer-first approach. Through the Publicis Power of One we are seamlessly connecting three European Centres of Excellence: Commerce & Production, Data & Technology and Content & Creativity. These pillars define modern KPIs, but the magic happens only when they are connected. We work globally, creating strategies and digital materials for many global brands and businesses.

Responsibilities

• Building good relationships with the clients, managing their expectations and potential issues.
• Working with the clients to receive and analyze their briefing requests or feedback.
• Identification of potential growth and improvement areas.  
• Efficient cooperation and communication with internal teams.
• Budget tracking, creation of cost estimates, coordination of invoicing process with finance department.  
• Managing and supervising projects from both financial and organizational perspective.
• Being a guardian of best-in-class client service standards.
• Involvement in upsell and new business activities.
• Hybrid remote work model.  

Qualifications

• Experience in e-commerce and digital content production (including localization and adaptation for multiple markets).
• Excellent communication skills – both written and verbal.  
• Fluent English – both written and spoken is a must.  
• Ability to adapt working style to specific needs of various clients.
• Ability to follow predefined ways of working with simultaneous openness to change and active process facilitation.  
• Ability to resolve potential conflicts and issues through diplomacy, empathy and understanding.  
• Soft characteristics: reliable, open-minded, independent, flexible, assertive, well-organized, proactive, detail-oriented but having a broad perspective too, team player.

Additional Information

We offer the following:

• Opportunity to develop in a stable company with an established position in the market.
• Extensive range of online training courses in cooperation with reputable market partners.
• Opportunity to participate in international and local development projects and programmes.
• International working environment.
• Attractive package of non-wage benefits (medical care, the Nais benefit platform, recreation allowance, access to a platform for learning foreign languages, access to the Marcel international training platform, etc.).
• High working flexibility (we work in a hybrid model, with predominance of home office).
• Work Your World – opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.
• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.