Senior Account Development Manager (ADM) - Existing Clients

As a Senior Account Development Manager at Text, Inc., you will play a crucial role in strengthening and expanding relationships with our existing customers. Your primary focus will be on identifying opportunities for upselling and cross-selling, ensuring clients continue to maximize the value of our solutions while optimizing their plans to meet evolving business needs.

What you'll do:

• Prospect and engage with our existing client base of approximately 40,000 customers to identify upsell, cross-sell, expansion, and optimization opportunities.

• Identify and qualify opportunities to move customers to higher-tier plans or multi-year contracts.

• Educate customers on the value of our solutions, helping them discover new use cases and tailored offerings.

• Experiment with different sales approaches to refine strategies and improve success rates, working in a data-driven manner.

• Work closely with AE and CSM teams to ensure a seamless experience for customers transitioning to upgraded plans and expanded solutions.

• Bring energy and curiosity to every interaction, positioning yourself as a trusted resource for customers looking to get the most out of our offerings.

  
  

What we’re looking for:

• Minimum 2-3 years of experience in SaaS sales with a proven track record of meeting or exceeding revenue targets. The role requires someone who can quickly adapt and contribute. If you have a passion for sales and a strong drive to succeed, this is a great opportunity to grow your career in the dynamic SaaS industry

• Fluency in English, both written and spoken, is essential. You should be comfortable engaging with international clients in a professional business setting

• Ability to manage complex sales cycles and engage with decision makers at various levels

• Strong communication and relationship-building skills, with a consultative sales approach

• High level of autonomy and ownership in managing a large book of customers

• Ability to design and execute multi-step sales strategies tailored to customers across various industries

• Proficiency with CRM systems (e.g. Salesforce) and the ability to maintain a clean and accurate pipeline

  
  

What’s in it for you?

• A chance to work with an established customer base of 40,000 clients rather than starting from scratch with outbound leads

• The opportunity to influence sales processes, contribute to strategic initiatives, and shape best practices within the Account Development team

• Ongoing mentorship and professional development from experienced teammates and sales leaders

• Exposure to cross-functional collaboration with Product, Marketing, and Customer Success on revenue-focused projects

How we work

We’re a hybrid team – remote when it makes sense, onsite when it matters most.

Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.

Our office is open year-round – drop by anytime.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.