German-speaking​ Back Office Advisor

Your future role:

In the back office, we support customer banks and cardholders. We focus on delivering high-quality and efficient services. We offer interesting and challenging tasks in an international environment. You will have the opportunity to use your customer service skills to ensure an excellent customer experience. Main tasks include monitoring credit and accounts, cooperating with collection agencies, processing credit account changes, and handling card applications. The role also involves customer service for cardholders, banks, and other internal and external stakeholders.

Your responsibilities:

• monitoring and evaluating customers' credit card usage,
• monitoring payment defaults,
• cooperation with collection agencies, monitoring receivables in the collection and making assignments to the collection agency,
• processing credit card applications,
• processing changes to credit accounts,
• customer service for cardholders, banks, and other external and internal stakeholders.

Back-office work related to:

• handling of email and other written inquiries,
• organizing and prioritizing own and the team's daily work within given limits and schedules,
• cooperation with internal and external partners,
• other tasks assigned by the manager.

Your skills:

• experience in customer service,
• good communication skills in German (C1) and English (B2) both verbal and written,
• relevant education and experience in the payment industry, banking, and credit management (pre-collection, collection); experience from the contact center environment is seen as a benefit,
• independent working style and decision-making ability,
• ability to understand large-scale issues.

Besides that, a little twist in your personality that makes you, we are looking for a colleague who is:

• ability to work on shift between 8:00-18:00 Monday to Friday,
• flexible and cooperative with a team player attitude,
• ability to work with multiple tools,
• pressure tolerance and the ability to tolerate incompleteness,
• positive mindset to change,
• development and curious-oriented mindset,
• skills and will to find new ways to work.
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We will offer you:

• an opportunity in a valued fin-tech company in an interesting and always expanding market,
• appropriate training and support with high-quality standards,
• competitive salary,
• employment contract,
• remote or hybrid work from Krakow,
• medical, life, accident & critical illness,
• sports benefits,
• entertainment events for employees, 
• trainings and courses,
• awesome colleagues and great team spirit with a positive and professional mindset, 
• opportunity for an interesting career and growth path internally.

Join us and apply today!