Ready to lead a team on a global tech project? We’re looking for a German-speaking Supervisor to guide and support agents on-site in Warsaw. If you thrive in dynamic environments and speak German and English fluently, we’d like to meet you!
Main tasks:
- Managing a team of agents.
- Monitoring and supporting agents in their daily work through meetings and coaching.
- Responsibility for realizing team's goals.
- Controlling and reporting team performance.
- Communication with the client.
- Working closely with Quality, Training and WFM team.
Requirements:
- Excellent command of German ( min. C1).
- Excellent command of English ( B2/C1).
- Ability to work full time from the office.
- Open and communicative mindset.
- Ability to provide feedbacks.
- Team and result orientation.
- Excellent organizational, time management and prioritization skills.
Benefits:
- Access to internal training.
- Wide selection of benefits package (including medical care, sports card).
- Possibility of joining group insurance.
Meet us, meet TP - apply!