Business Development & Delivery Manager

Join Yosh.AI, a trailblazing technology innovator at the forefront of comprehensive Generative AI solutions. We are on the lookout for talented individuals to contribute to our mission of driving end-to-end business transformations on a global scale. We go far beyond standard voice and text-based AI implementations. Our focus is on delivering tangible business value by significantly increasing process efficiency through GenAI—transforming both front-office operations (such as contact centers) and back-office workflows. Wherever there is an opportunity to optimize and innovate, we are there.

Currently, we are successfully reshaping business processes across a wide range of industries, including retail, banking, insurance, travel, and healthcare.

We are not just a company; we are a recognized leader in AI innovation, celebrated with the "Best Use of AI for Customer Experience" award by The AI Journal's Global Excellence Awards. Forbes UK has also spotlighted us as a game-changer poised to reshape the future of business. We are a proud Google Premier Partner, awarded Partner of the Year several times—giving us a unique chance to cooperate with Google Cloud on the newest AI technologies. We work with Google on clients like Orange, Ryanair, Zalando, eSky, Medicover, Media Expert, West Sussex County Council, and many others across Europe, the US, and the Middle East.

If you're ready to make a significant impact and work with a team of passionate experts, Yosh.AI is your destination. Apply now to be a part of our award-winning journey and help us drive the AI revolution.

Business Development & Delivery Manager (MID/SENIOR)

Join our Business team and bring your skills to the forefront of our innovative projects. Your daily responsibilities will combine driving new business opportunities with hands-on project delivery. If you are ready to elevate your career, guide clients through Generative AI transformations from the first handshake to successful deployment, apply now and become a key player in our dynamic team.

You will have an opportunity to:

• Drive the end-to-end sales cycle: proactively acquire new B2B clients, negotiate terms, finalize agreements, and successfully sign contracts.

• Present our GenAI products and prepare commercial offers, showcasing how our solutions can transform both front-office and back-office operations to deliver tangible business value.

• Lead local and international projects focused on implementing our AI solutions, ensuring a seamless transition from the sales phase to successful client onboarding and technical deployment.

• Cooperate closely with pre-sales, IT, and Linguistic teams to create project implementation concepts, estimate costs, allocate tasks, and ensure the successful delivery of the technological solutions.

• Provide comprehensive project management services for implementations, including project planning, resource management, risk mitigation, and communication management.

• Ensure the delivery of key project outcomes and business benefits for our clients, such as contact center cost optimization, back-office process efficiency, and the implementation of advanced self-service solutions.

• Organize, lead, and moderate project team status meetings as well as meetings with clients to ensure strict alignment with their strategic business goals.

• Identify and help to remove project roadblocks, gracefully handling escalations to avoid any negative impact on the project budget, scope, or schedule.

• Prepare and deliver insightful project status reports and continuous business value updates to both Yosh.AI management and our clients.

• Build robust, long-term relationships with clients post-implementation to provide ongoing support, ensure high satisfaction, and actively identify upselling and cross-selling opportunities throughout the contract lifecycle.

Great if you would:

• Have at least 10 years of professional experience, with a proven track record of tangible successes in both B2B sales and end-to-end IT project delivery.

• Possess extensive experience in the pre-sales process, leading complex negotiations, and successfully closing contracts with Enterprise-level clients.

• Bring an established, active network of professional contacts (especially C-level and decision-makers) that will enable you to effectively reach potential clients and generate new business opportunities for our products.

• Demonstrate a strong understanding of operational processes within the financial (banking and insurance), healthcare, and retail sectors, both in front-office and back-office environments.

• Possess practical, in-depth knowledge of the contact center industry. This includes a deep understanding of CC processes, agent-assist tools, and customer-facing self-service solutions (e.g., GenAI-powered voicebots and chatbots).

• Have a solid understanding of Generative AI technologies and how they can be leveraged to drive business transformation and process efficiency.

• Have a practical knowledge of project management methodologies (e.g., PMI, PRINCE2) to ensure a seamless transition from sales to successful project delivery.

• Be independent, highly proactive, and target-oriented in driving both the sales pipeline and project milestones forward.

• Have excellent communication, presentation, and negotiation skills, combined with a high personal culture and an openness to other cultures.

• Have a strong ability to work in a team and collaborate effectively with technical, pre-sales, and linguistic departments.

• Have an advanced knowledge of the English language.

• Be well-organized, punctual, and capable of working effectively under time pressure.

We are looking for open-minded, ambitious and positive people who want to grow and conquer the global market with us and pave new grounds in the conversational AI area 🤩

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