IT Support Specialist

Business Services & Automation, under which our IT Support team operates, is a dynamic department with a large team of highly skilled specialists. Our team plays a crucial role in maintaining the IT infrastructure for our organization. We ensure seamless operation and vigilant monitoring of our extensive network infrastructure, including the maintenance of hardware and applications. You will not only be involved in day-to-day operational tasks but also participate in strategic projects that will significantly enhance our department and the entire organization.

The work model based on daily office work (Adamów)

We are looking people who:

• Have approximately 2 years of experience in the user support area (1st or 2nd line) in a medium or large organization
• Have extensive technical knowledge of computer and peripheral operation
• Demonstrate proficiency in Microsoft Windows family operating systems
• Show experience supporting an enterprise mobile environment (Android/iOS)
• Demonstrate proficiency in applications from the Google Workspace or MS Office environment
• Have experience working in ticketing systems (e.g., Jira / ServiceNow)
• Are fluent in an Active Directory-based environment, with familiarity with terms like, VPN, PXE, MDM, SCCM, O365
• Effectively use Internet resources to solve unusual problems
• Have ability to communicate effectively with customers at all levels (technical and non-technical people, leaders, executives) and adapt the message to different types of audiences
• Have good command of the English language (preferred B2 level) to engage in conversations and written communication with users and colleagues from abroad

Nice to Have:

• experience with the macOS family of operating systems, experience supporting this system in a corporate environment is welcome
• IT experience in the field of logistics is also welcome
• Knowledge of ITIL,
• Education in the field of information technology

What We Offer:

• Informal working atmosphere in a professional team - on board, we have the best specialists and experts in their field
• Well-located offices with fully equipped kitchens, bicycle parking facilities, and excellent working tools
• A rich package of benefits in the cafeteria system - you decide what you use (you can choose from medical, sports, lunch packages, insurance, shopping vouchers)
• Annual bonus (depending on your annual assessment and the company’s results)
• Efficient workstation, up to two monitors, and all other gadgets that you need to work
• English classes that we pay for, related to the specific nature of your job

Why should you work with us?

• Ensure the highest quality technical support for our employees
• Diagnose and resolve software and hardware problems on workstations and mobile devices
• Prepare hardware for newcomers, troubleshoot complex issues, and ensure the smooth operation of office equipment such as printers and VC units
• Maintain hardware stock and take care of company IT equipment on a daily basis
• Directly impact our daily work processes, tools, and cooperation principles by proposing new, creative solutions and updating the team’s knowledge base
• Collaborate and build relationships with administrator teams and vendors

Send us your CV and find out why #itsgoodtobehere