Assistant Manager - Global Immigration Engagement Management (KDN)

Opis firmy

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.

You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

Stanowisko

Assistant Manager - Global Immigration Engagement Management (KDN)

Opis stanowiska

The Global Immigration Engagement Management Assistant Manager is an experience and enthusiastic member of the KDN engagement team with previous supervising experience.This role creates value through to the client service team through supervising and providing guidance to more junior members of the client servicing team. The assistant manager role will include but not limited the following activities:

• Act as first point of contact for our Global coordinated clients, and be able to take forward simple requests and escalations without the need of supervision. Work closely with the Managers in more complicated matters
• Have awareness and understanding of client SLAs and ensure the Member Firms deliver against the SLAs - escalate in advance where an SLA may not be met. First point of contact for the local Member Firms and Third Party Suppliers
• Liaise with the individual applicants and HR counterpart to provide advice and to give alternative options based on the input received from the Member Firm involved
• Support ad hoc client project, mapping exercises and technology updates
• Identify opportunities to improve working practices and share suggestions with Managers and Sr. Managers
• Support new client transitions and work closely with wider KDN GMS team members in order to ensure that the transition is progressing
• Review client facing reports and QBRs for accuracy. Chase the local Member Firms whenever data is missing
• Keep client specific templates and other materials up to date. 
• Demonstrate ability to work independently and commitment to delivering exceptional client service by reviewing work products of more junior members of the team and ensuring own work products are of high quality

The role will also have the chance to contribute to the continuous development of our global processes and technology to support the consistency of high levels of service delivery across our client engagements globally. 

Wymagania

• Undergraduate University degree preferred
• Demonstrate an understanding of global immigration processes and common issues; keep informed of current immigration developments, trends, and best practises on a globally level
• Understand basic and complex application processes
• Previous experience in global immigration coordination of medium and large clients
• Data analysis and interpretation skills
• Highly motivated and problem-solving attitude
• Ability to maintain and enhance partnership with clients, global vendors and local offices
• Adaptability to work in a fast-paced, dynamic environment
• Strong attention to detail and highly organized
• Ability to guide, train and mentor junior team members
• Project Management: Organisation and prioritisation skills including ability to project manage multiple Global Immigration clients and work under pressure
• Strong professionalism and overall confidence
• Highly efficient with technology/ tools
• Proficient communicator in written and spoken English (other languages advantageous but not required)
• Ability to build relationships/ trust both with the internal teams and clients
• Experience and ability to work with confidential material
• Proficiency in MS Office tools

Oferujemy

• A professional and international work environment
• Opportunity to gain valuable professional experience and to broaden one’s business knowledge
• Continuous learning and personal growth with access to technical content and learning activities
• Clearly defined career path based on annual appraisal
• Attractive remuneration and benefits (Multisport, private health care, life insurance etc.)
• Strong team culture and good atmosphere
• Hybrid work environment with flexible working hours