(Senior) Logistics Operation Specialist

Join our growth story!

Are you looking for an exciting new move in your career? SHEIN (www.sheingroup.com) is an international online fashion retailer that’s in an exciting new phase of our continued growth!

If you like to work fast, collaboratively and understand the true value of idea generation with a ‘customer first’ mentality - you’re on your way to being a right fit for us.

As a fast growing business with an immediate need to innovatively build out our talent infrastructure, we’re looking for a dynamic professional who is keen to work in an agile and evolving business environment. There’s work, and then there’s the work you’re passionate about.

The kind of work that’s an extension of who you are. That’s the work we do at SHEIN.

Our values consist of putting the customer first, going all out, acting and adapting, continuous learning & innovating and encouraging synergy & collaboration at all levels within the business.

If you feel like you belong, consider the job description below and apply.

Come shine at SHEIN and join our growth story!

About SHEIN:

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.

The Team

SHEIN's European logistics team is committed to working with our logistics suppliers to provide satisfactory logistics services to our customers.

Job Responsibilities:

• Track the air freight, maintain the TMS system, promptly discover in-transit anomalies and delays, and urge air transport carriers to improve;
• Coordinate with warehouses and direct delivery carriers to ensure delivery timeliness of goods;
• Feedback channel operation status to the channel development team and make suggestions for channel changes, and provide rationalization suggestions to air freight booking;
• Collect channel service abnormalities from customer service and supervise carrier improvements;
• Maintain experience knowledge database and organize channel quality management process;
• Accept the assessment of the company's indicator system, be responsible for express delivery timeliness indicators and service indicators, and complete temporary tasks assigned by leaders.

Requirements:

• Full-time Bachelor degree or above;
• 3+ experience in last mile e-commerce;
• Those with knowledge of the supply chain and warehousing and logistics industries, and those with Internet and e-commerce platform background will be given priority;
• Excellent customer orientation and customer service awareness, able to proactively promote work;
• Be good at communication, and have strong communication skills;
• Quality requirements: Have strong self-motivation and learning ability.

Nice to have:

• Chinese-speaker

What we offer:

• Attractive salary;
• Full-time employment contract;
• Opportunities for development in the organization;
• Annual bonus;
• Private medical care;
• Life and health insurance;
• Multisport card;
• Lunch for 1 PLN;
• 30% discount for SHEIN products.