Customer Success Management Analyst with German

Job Description

Job Description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Join our Microsoft Cloud sales team and help businesses move to the cloud! You’ll connect with new customers, show them the value of Microsoft solutions, and help them find the right fit for their goals.

THE WORK:

• Build relationships with key business and technical stakeholders

• Present Microsoft Cloud solutions tailored to client needs

• Support clients with demos, leveraging Microsoft existing programs

• Provide technical guidance to accelerate the sales cycle

• Identify upselling and cross-selling opportunities

• Understand client business needs and recommend suitable solutions

• Stay up to date with Microsoft technologies and market trends

• Collaborate with internal sales and account teams

• Participate in trainings and continuously develop your skills

• Contribute to achieving and exceeding sales targets

• Assess customer needs and propose best-fit Microsoft solutions

• Provide technical guidance to accelerate the sales cycle

• Collaborate with Scale Seller (CLM) and Deal Acceleration Specialist (DAS)

• Focus on opportunity velocity across the sales cycle

Qualification

REQUIRED QUALIFICATIONS:

• Minimum 1 year of experience in inside sales, customer success, sales support, or a related commercial role.

• Experience engaging with business and technical stakeholders during customer conversations.

• Experience in supporting sales opportunities, including identifying and driving upselling or and cross-selling activities.

• Experience in presenting technology solutions to customers in a clear and engaging manner.

• Experience in maintaining or updating sales pipeline data ensuring accuracy and consistency..

• Full professional proficiency in German at a minimum C1 level.

• Full professional proficiency in English at a minimum C1 level.

PREFERRED QUALIFICATIONS

• Experience working with Microsoft Cloud solutions.

• Experience providing solution demonstrations or technical overviews.

• Microsoft certifications.

• Experience collaborating with internal sales or account teams.

• Experience participating in pipeline or deal review meetings.

WHAT’S IN IT FOR YOU?

• Hybrid work: 3 days office/2 days home, Office located in Warsaw/Wrocław

• Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.

• Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.