Customer Advisor – Fashion – Czech

🏢 At Axendi, we believe that exceptional people create an exceptional company.
Join our team of over 1,500 employees and see how we take care of the best customer relationships every day. We are a recognized and valued brand in the Contact Center industry, with 16 years of experience specializing in multichannel customer service (phone, email, chat), with modern operational centers in Warsaw, Łódź, Lublin, and Rzeszów.

🎯 Your responsibilities:

• Customer service in Czech via phone, email, and chat

• Providing information about products, orders, and deliveries in the fashion and e-commerce industry

• Handling complaints and requests in accordance with procedures

• Cooperating with the support team and technical department

• Entering and updating data in CRM systems

✅ Our requirements:

• Proficiency in Czech at C1 level or higher

• Knowledge of English or Polish at a communicative level

• Positive attitude and enthusiasm: openness to working with customers and willingness to learn

• Good diction and verbal and written communication skills

• Flexibility and availability: readiness to work from Monday to Friday between 8 AM and 6 PM. You can adjust your working hours flexibly to your plans and needs – minimum availability of 140 hours per month is required

• Interest in fashion and trends: knowledge of current fashion trends and ability to advise customers on styling

• Ability to work in a team

• Ability to efficiently use a computer and quickly learn new systems

➕ Optional:

• Experience in customer service

• Interest in the fashion industry

🎁 What we offer:

• Cooperation based on an employment contract (a civil law contract is also possible)

• Attractive salary with a motivational bonus system

• Professional paid onboarding training and development training to enhance your skills and competencies: our Training Team will support you at every stage so that you feel confident in your role

• Flexible schedule tailored to your needs

• Comfortable working conditions – a new office with a view of the Lublin skyline (Nałęczowska 14);

• Attractive relocation package at the start of cooperation

• Benefits package: we care about your health and well-being – we offer co-financing for a MultiSport card, private medical care (PZU Zdrowie), and life insurance (UNUM)

• Referral program: refer a friend and receive up to PLN 800 gross bonus! you can even refer someone during your recruitment process