Customer Care Advisor with German

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is a global leader in providing modern business solutions.

Project information:

• industry: Travel

• Office location: Krakow

• Working model: hybrid (8 days in office per month)

• Languages: English (B2) German (B2)

• Type of employment: long-term contract of employment

• Level: Junior

• Remuneration: 6700 - 7200 PLN gross + bonuses

Responsibilities:

• Recommending travel products, providing support

• Assisting customer to reserve and adjust flight booking transactions

• Assisting customers to use website

• Responding to general enquiries

Requirements:

• Very good knowledge of English and German (at least B2 level)

• Very good communication skills

• Willingness to develop

• Ability to work independently and in a team

We offer:



• sharing the costs of sports activities

• private medical care

• life insurance

• corporate products and services at discounted prices

• free annual ticket with our airline, discounted tickets for a great number of airlines for you and your family

• integration events

• dental care

• saving & investment scheme

• sharing the commuting costs

• charity initiatives

• family picnics

• MyBenefit platform