Account Manager

That's who we are

Flyps is a high-tech software house that has been on the market for eight years. We specialize in projects requiring high levels of expertise: R&D, AI, computer vision, or high scalability. As a software house, we develop software for self-driving robots, biotech and medtech companies, IoT, and data-driven companies, among others. We create our own internal products (e.g., our social live selling platform) and work with both foreign and Polish clients - including American Fortune 500 companies and unicorns. We created the first cashless and self-service stores in Poland and our team was a pioneer in the field of building automation.

The role

We’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you.

What you’ll do

• Manage and grow relationships with B2B clients

• Act as the main point of contact for assigned accounts

• Ensure ongoing client satisfaction, resolve issues, and identify expansion opportunities

• Collaborate with delivery and technical teams to make sure projects meet client expectations

• Gather client feedback to improve services and propose upsell opportunities

• Support renewals and coordinate with business development when needed

Requirements

• 3+ years of experience in client/account management, preferably in the tech sector

• Excellent communication skills in Polish (B2+) and English (B2+)

• Organized and detail-oriented, with a knack for building strong client relationships

• Familiarity with Pipedrive or other CRM tools

• Understanding of AI is a plus

• Customer-first mindset and a proactive approach to problem-solving

What we offer

• 20/26 paid vacation days 🌴

• 100% remote work and flexible working hours

• Budget for training and development during work hours

• Private medical care, life insurance, and Multisport 🏃‍♂️‍➡️

• Employee referral bonuses

• Equipment of your choice (MacBook by default)

• Interesting, challenging projects- we only take on the ones we believe in :-)