Customer Onboarding Consultant

At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.
In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.

Your Position in Our Team

• Lead customers through onboarding, implementation, training, migration, and go-live phases

• Conduct configuration workshops to understand customer workflows and business needs

• Translate operational requirements into scalable and stable system configurations

• Advise customers on platform best practices and implementation decisions

• Deliver structured trainings that enable successful and independent platform adoption

• Ensure high-quality implementations before go-live

• Support customers during migration and hypercare activities

• Collaborate closely with Project Management, Customer Success, Product, and Engineering teams

• Document decisions, configurations, and open topics

• Independently manage smaller implementation projects end-to-end
  

Your Profile

• 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments

• Strong communication, facilitation, and customer-facing skills

• Ability to understand operational workflows and translate them into scalable system solutions

• Confidence in advising customers and recommending suitable solutions

• Structured, proactive, and ownership-driven way of working

• Comfortable working independently and cross-functionally

• Fluency in Spanish, English, and German, both written and spoken

• Experience with migrations, Zendesk, or enterprise customer environments is a plus
  

Your Benefits With Us

• Benefits package – private medical care and a sports card to support your health and well-being

• Access to Udemy Business – boost your skills with thousands of high-quality online courses

• Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

• Employment options tailored to you – pick the contract type that best fits your needs

• Flexible Working Hours – adjust your schedule to fit your lifestyle

• Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry

• International team – work alongside talented colleagues from around the world in a diverse and inclusive environment

• Unforgettable company events – take part in engaging team-building activities and memorable celebrations