Client Tax Services Learning professional

We are looking for you if you:

• Have relevant experience in Client Tax Services environment or an affinity for Learning.
• Know or want to learn how to create engaging (blended) learning solutions.
• Can write effective copy, instructional text, audio and video scripts.
• Are keen to collect feedback to improve the learning content.
• Are a networker and know how to build a learning community.
• Are creative and curious.
• Are eager to learn & explore.

Your responsibilities:

• analyze, determine, develop and deliver of Client Tax Services learnings to support relevant COO staff,
• together with the business owner and relevant stakeholders, regularly analyse the learning needs and create a learning plan,
• produce COO Academy courses on time and aligned with the yearly Learning Plan,
• create engaging training across multiple mediums and multiple learning styles, like instructor-led, Virtual Instructor Led Trainings (VILT), webinars, video, eLearning etc. with a primary focus on online/VILT Operations content creation. deliver the best quality learning content and impactful learning experiences to our various learning target audiences of the whole COO domain
• work together daily with experts in Client Tax Services, as well as with other Academy learning content developers and trainers,
• organize knowledge transfer sessions with Trainers on the developed content.
• keep an eye out for learning trends and developments, best practices, and innovations relevant to (ING’s) Operations practices,
• process changes and feedback to training content in a timely manner,
• lead in evaluating the learning events and measure the impact, supported by our Learning Experts.

Information about the squad:

COO Academy

The COO domain contributes to giving customers a superior experience and putting sustainability at the heart of everything we do. 

The COO Academy provides a comprehensive learning platform designed especially for all professionals working in the COO domain. My COO Academy is dedicated to supporting all COO employees in their growth and development. Whether you're involved in transaction processing, KYC, analytics, customer support, or any other operations function.

Our purpose is “We make the difference by enabling an environment that inspires our COO employees to grow and develop themselves into highly skilled & engaged teams which are fit for the future.” 

Our strategy is to bring learning to life. We combine strong curriculums with a practical and flexible learning approach. Our learning experiences contain on the job assignments, collaboration and self- paced learning activities. Always easy, engaging and rewarding.

The role naming convention in the global ING job architecture will be "KYC Process Design & Control”